Warranty Policy

1. Introduction 

This Warranty Policy ("Policy") outlines the terms and conditions under which QOVO, part of Keplin Group ("Company," "we," "us," or "our") offers a limited warranty for its products ("Product(s)") purchased directly from official QOVO channels, including our website, authorised retailers, and select online marketplaces as listed on our official website. 

This Policy applies only to Products purchased by individual consumers for personal, domestic use and does not replace any statutory rights under applicable consumer protection laws. By purchasing and using QOVO products, you ("Customer" or "you") acknowledge and agree to be bound by the terms of this Policy. 

QOVO products undergo rigorous testing to meet high industry standards and withstand the demands of daily household use. We are committed to quality and ensure that each product meets the standards we are known for. 

2. Warranty Coverage 

2.1 General Terms 

QOVO warrants that its Products will be free from defects in material and workmanship under normal use conditions for the period specified in this Policy. This warranty applies only to Products used in domestic environments and does not cover commercial or industrial use unless explicitly stated. Warranty claims are subject to evaluation by QOVO's technical team to determine if the defect is due to materials/workmanship or falls under exclusions.

3. Warranty Registration and Claim Process 

3.1 How to Register Your Warranty 

To activate your warranty, follow these steps: 

  • STEP 1: Access the Warranty Registration Page 

Scan the QR code on the packaging or visit the warranty page on our website. 

  • STEP 2: Complete the Warranty Registration Form 
    • Provide personal details (name, email, contact information). 
    • Enter product details (product ID, model, purchase date). 
    • Select the channel of purchase (authorised retailer, online store, etc.). 
  • STEP 3: Upload Proof of Purchase 

Upload a clear image of your receipt or invoice. 

Failure to provide proof of purchase will result in the warranty not being activated. 

  • STEP 4: Submit for Approval 

Once all details are filled in, submit the form. 

Approval may take up to 3 working days. 

During this period, your status will be marked as ‘Pending’. 

  • STEP 5: Warranty Activation Confirmation 

Once approved, your warranty will be marked as ‘Active’ in your QOVO account. 

You will receive a confirmation email with the warranty details. 

3.2 How to Make a Warranty Claim 

To submit a claim, ensure your warranty is active and registered, then follow these steps: 

  • STEP 1: Log into Your QOVO Account 

Go to the Warranty Section on our website. 

  • STEP 2: Start a Warranty Claim 

Click on ‘Submit a Claim’ and provide the following: 

    • Product code 
    • Detailed description of the issue 
    • Photographs or videos of the defect (if applicable) 

 

  • STEP 3: Claim Review Process 

Our team will review your claim within 15 days. 

If required, we may request additional information or suggest troubleshooting steps.

3.3 Resolution Options 

If your claim is approved, QOVO will provide one of the following solutions: 

  • Repair, if feasible. 
  • Replacement, subject to stock availability. 
  • Store Credit, if repair or replacement is not possible. 

If the original product is no longer available, QOVO reserves the right to replace it with a model of equal or greater value. 

4. Exclusions and Limitations 

This warranty does not cover: 

  • Damage caused by mishandling, including improper storage or use. 
  • General wear and tear from regular use. 
  • Neglect, accidents, or improper use. 
  • Abrasions, dents, scratches, or exposure to extreme temperatures. 
  • Damage from exposure to water, food, beauty products, chemicals, solvents, or acids. 
  • Issues caused by incorrect setup, power surges, or unsuitable voltage. 
  • Products purchased from unauthorised resellers. 
  • Products sold as 'used,' 'preconditioned,' 'returned,' or 'previously owned'. 
  • Unauthorised modifications (e.g. alterations, third-party repairs). 
  • Damage caused by forced or incorrectly set functions/controls. 

5. What the Warranty Covers 

  • Faults caused by defective materials or workmanship. 
  • If a defect occurs within the warranty period, we will repair, replace, or provide a store credit. 
  • Replacement products will carry the remaining warranty duration of the original purchase. 
  • Shipping charges may apply for replacements or repairs. 
  • Claims are processed in the order received; peak periods may result in delays. 

6. Limitation of Liability 

  • QOVO shall not be liable for: 
  • Indirect, incidental, or consequential damages. 
  • Loss of time, inconvenience, or damages to personal property. 
  • Unauthorised repairs or modifications. 
  • Any claims exceeding the original purchase price. 

7. Consumer Rights 

This warranty is in addition to and does not affect your statutory rights under the UK Consumer Rights Act 2015 and EU Directive 2019/771. These rights remain in force regardless of this Policy. 

8. Contact Information 

For warranty inquiries, please contact QOVO Customer Support: 

📧 Email: info@qovohome.com 
🌐 Website: www.qovohome.com 

📞 Phone: 020 7569 3007