Returns & Refunds
Every QOVO purchase is designed to feel at home from the moment it arrives. If it doesn’t, we’ll be here to make it right.
30-Day Window
You have 30 days from your purchase date to return an item, provided it's unused, in its original condition, and returned in its original packaging.
Refunds
Once your return reaches us and has been inspected, we'll refund you in full to your original payment method within 5 business days.
A £2.99 fee applies to standard returns. If the fault is ours (a defective, damaged, or incorrect item), we'll cover the return, refund or replacement entirely.
Our Process in 3 Steps
- Email info@qovohome.com with your order number and a brief note on why you're returning it. We'll take care of the rest.
- For standard returns, we'll send a return label, with the £2.99 fee applied. For anything defective, damaged or sent in error, the return is on us - no charge, no exceptions.
- Once your item arrives with us and has been inspected, we'll confirm by email, and your refund will follow within 5 business days.
If Something Isn’t Quite Right
Should an item arrive damaged, or not quite as ordered, let us know straight away at info@qovohome.com. We'll arrange a replacement or a full refund - at no cost to you.
During Peak Season
Return windows may be extended over the holidays, with details shared at the time of purchase.
International Returns
For returns from outside the UK, shipping costs and any applicable customs duties or taxes remain the customer's responsibility.
Any Questions?
We're here – email us at info@qovohome.com or call at 020 7569 3007.
A Note on This Policy
This policy may be updated from time to time. Changes will appear here, and we'll always reach out directly if something meaningful shifts.